Don was very approachable and helpful during the training. He knew the material well and seemed to personally be interested and into it.
Don’s book and speaking both address a critical area for IT professionals in a way we can understand. Don’s talks were popular with the audience and well received
Excellent job. It really got me thinking about my customers and found areas where I can improve myself.
Don was able to really help focus our IT team on service delivery by providing tools, concepts and stories that enabled our highly qualified group to excel even more—delivering clear and obvious business value.
Don presented an abbreviated talk on customer support to my extended team of computer professionals … Don communicates as an engineer and he kept them engaged … If you’re interested in learning from a down-to-earth guy who knows what he’s talking about, consider Don Crawley.
Don is an excellent public speaker and his knowledge of the subject was superb, after all he did write the book on the topic. What I liked about working with Don on this project was that he made sure to keep it interesting and interactive.
Working with Don was informative and very helpful to our organization.
We were looking for a person knowledgeable in Customer Service who was also an IT person. Don exactly met our criteria.