Customer Service Training for I.T. Staff

One of my favorite quotes is from Maya Angelou who said, "I've learned that people will forget what you say, they'll forget what you do, but they will never forget how you make them feel."

The best I.T. professionals understand that their job requires both excellent technical skills and outstanding people skills.

I'm the author of five books on information systems and technology including Linux servers and Cisco ASA firewalls, plus a book on customer service for I.T. professionals.

I've been privileged to work with clients such as Facebook, the Discover Card, LogMeIn, the State of Washington, State University of New York, and many others to help I.T. staff hone their customer service skills.

Check out the video to the right. It's about Four Traits of the Customer Service Masters, then mail me at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call me at (206) 988-5858 and let's talk about how I can help your I.T. staff "wow" your end-users!