Month: February 2016

Technical Competence: How Much is Enough?

Play

The first principle of IT customer service is deep technical competence. Often, I get asked how much technical competence is enough? The answer is in two parts. Deep Technical Skills are Required The first part is that you must have deep enough technical skills to fulfill your job description. Obviously, that’s going to vary from […]

Technical Competence: How Much is Enough? Read More »

IT Customer Service and the 3 Ps

Play

During our trip to India, we met Narendra Singh, who was often the morning host in our hotel’s restaurant in Noida, a suburb of Delhi. Narendra was always pleasant and helpful. He seemed to anticipate our needs. I asked him about his motivation to do his job so well. Caring is a Passion, Not a

IT Customer Service and the 3 Ps Read More »

Scroll to Top