Speaking & Training
| Don R. Crawley | Author, Speaker, Trainer | Speaking |
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Speech Topics
Mastering Customer Service for I.T. ProfessionalsHow to Combine Technical Knowledge and Human Relations Skills to Deliver Exceptional End-User SupportOutstanding end-user support is not just a matter of having great technical knowledge. The great desktop support technicians build great IT careers by also understanding the importance of human-relations. Part technologist, part psychologist, the exceptional desktop support staffer understands that there is truly an art to using technology as the solution for workplace problems. This one-day seminar will focus on helping the I.T. support staffer deliver great end-user support by knowing how to combine the technical aspects of the job an empathetic (and occasionally sympathetic) ear. You'll learn how to use emotional intelligence concepts and techniques to create positive outcomes for you and your user. Length
Contact for booking: (206) 988-5858 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it Bridging the Departmental DivideStrategies and Tactics for Helping Diverse Teams, Departments,a nd Workgroups Work TogetherWhen most people think of “customer service,” they think of customers, clients, and people they serve outside their organization. But what about the customers you serve within your organization? Your co-workers, bosses, subordinates…are you doing everything you can to serve your internal customers with the same attention to detail and attitude as your outside clients—or are you taking them for granted? The reality is that most of us still need our jobs AND would prefer to work in a positive, uplifting environment at those jobs. Whether we're doctors and nurses, managers and workers, cops and detectives, teachers and administrators, we all serve each other. Our ability to do our jobs successfully depends on our ability to get along with each other on a professional level. In this presentation, get expert advice on serving your internal clients—and what’s in it for you and your team to out perform everyone else. Author and speaker Don Crawley has helped work out interdepartmental communication and customer service with everyone from small business owners to large IT departments in corporations—and now he shares some of his most valuable techniques in this remarkable presentation, available as a keynote address, half-day workshop, or full-day seminar. Do you know how to say “No” without causing offense? Do you have good techniques for staying calm in the face of even the worst workplace conflict? Do you know how to listen, so that you’re really hearing what’s going on? If you answered “no” to any of those questions, get in touch right away to get answers that could change your workplace—and even your life. What you learn will help you treat your internal clients as well as you treat your outside clients—and help you manage job stress and productivity to boot. Length
Contact for booking: (206) 988-5858 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it |