Don’s Blog

Customer Focus: It’s Not About Technology, It’s About People

Leave a Comment / The Compassionate Geek Blog / By
Play

Podcast: Play in new window | Download

Subscribe Now Apple Podcasts | RSS

I recently submitted a question through a pre-sales form on a company’s website. I asked them to contrast their product with a competitor’s product. The response I received was too long and didn’t answer my question. It was a canned response that pretended to be a personal response. There was no customer focus. They went on […]

Customer Focus: It’s Not About Technology, It’s About People Read More »

The Danger of No Communication

Leave a Comment / The Compassionate Geek Blog / By
Play

Podcast: Play in new window | Download

Subscribe Now Apple Podcasts | RSS

When I was seventeen, I hitchhiked from Kansas City to Denver overnight. When I arrived that morning, I decided to try to find a job right away. I planned to hitchhike to a shopping mall in hopes of finding work as a delivery person or doing some other form of manual labor. I’m standing at

The Danger of No Communication Read More »

Client Testimonial: Keynote Speaker and IT Customer Service Training

Leave a Comment / The Compassionate Geek Blog / By

I just received a very nice testimonial from client Vince Tinnerello, CEO of Denver-based Anchor Network Solutions, Inc., a leading managed service provider. Vince attended two of my keynote presentations on IT customer service and asked me to deliver a one-day, comprehensive Compassionate Geek training program for his staff onsite at their offices in Denver.

Client Testimonial: Keynote Speaker and IT Customer Service Training Read More »

11 Powerful Tips for Dealing with Authority Figures in IT Customer Service (Includes Video)

2 Comments / The Compassionate Geek Blog / By
Play

Podcast: Play in new window | Download

Subscribe Now Apple Podcasts | RSS

As IT people, we work with people in nearly every part of an organization. That means we may have to support and work with people in positions of great authority such as police officers, executives, physicians, or attorneys. Sometimes, that can be uncomfortable or even intimidating. Many of the actions to use when dealing with

11 Powerful Tips for Dealing with Authority Figures in IT Customer Service (Includes Video) Read More »

A Privilege to Serve (A Letter from a Webinar Attendee)

Leave a Comment / The Compassionate Geek Blog / By

I received this very kind letter from Eva Spacek who attended a corporate webinar I conducted last summer for Schaeffler International. She offers some very kind words about the webinar, but what I want to share with you are her thoughts about our privilege to serve as IT professionals (she referred to her role as a

A Privilege to Serve (A Letter from a Webinar Attendee) Read More »

How Gratitude Unlocks the Fullness of Life

Leave a Comment / The Compassionate Geek Blog / By
Play

Podcast: Play in new window | Download

Subscribe Now Apple Podcasts | RSS

One of the most powerful life lessons happens when you learn that gratitude unlocks the fullness of life. Every year, on the fourth Thursday of November, the people of the United States celebrate Thanksgiving. It’s a tradition that goes back to the time of the early European settlers on what became the North American continent.

How Gratitude Unlocks the Fullness of Life Read More »

Why It Is Important To Be Proud And Show Your Pride To Your Customers

4 Comments / The Compassionate Geek Blog / By
Play

Podcast: Play in new window | Download

Subscribe Now Apple Podcasts | RSS

Do you have pride in your work? Do you tell your customers about improvements that are a benefit to them? Your customers want to believe that you’re the best at whatever it is that you do. We can reinforce that belief by letting them know about improvements we make to the systems they use. Pride

Why It Is Important To Be Proud And Show Your Pride To Your Customers Read More »
Scroll to Top