Bringing Humanity Into the World of Technology

Award-Winning IT Customer Service Speaker and Author

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

Author of 8 books for IT pros, including...

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

The 5 Principles of IT Customer Service Success

Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide

The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)

The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)

Recent Blog Posts

improve customer communication skills

4 Simple Ways to Improve Communication Skills with Customers

By Don Crawley | August 13, 2020

It’s more important now than ever to improve your communication skills with customers. Your customer communication strategy, corporate or personal, …

4 Simple Ways to Improve Communication Skills with Customers Read More »

solution for poor customer service

A Solution for Poor Customer Service

By Don Crawley | July 9, 2020

This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times …

A Solution for Poor Customer Service Read More »

emotional intelligence techniques angry person

How to Improve Your Emotional Intelligence for Great Relationships

By Don Crawley | July 1, 2020

In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee commented, “You say …

How to Improve Your Emotional Intelligence for Great Relationships Read More »

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.

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