Month: November 2012

Social Skills Training for Technology Careers

Today’s IT professional must master two skill families in order to be successful. The first is technical skills and knowledge. That part of IT education is obvious. Without a solid technical understanding, you simply can’t do the job. The second is gaining skills for customer service in IT: An ability to understand, get along with, and influence people. Even though our jobs are indeed technical in nature, the human component is always present and it’s often the most challenging part of our jobs. We may have the technical knowledge to help an end-user, but if they’re angry, frustrated, or otherwise upset, it’s our people skills that allow us first to manage the situation successfully. Then we use our technical skills to solve the technical problem.

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Thanksgiving Devotions: Mister Rogers and Gratitude (Includes Video)

This is Thanksgiving week in the U.S. Thanksgiving has always been my favorite holiday, because it’s always been the least commercialized of our major holidays. I love the time with family and friends, the great food, and the opportunity to reflect on the blessings of my life.

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