Month: February 2013

How to Be a Better Conversationalist: Are Your Conversations Cooperative?

When we’re talking with an end-user or a customer, we want to ensure our conversations are effective, that they make good use of our time and that of our customer or end-user. One way to ensure that conversations are effective is to ensure they are cooperative, a process of give-and-take. Paul Grice was a professor at the University of California at Berkeley and a philosopher of language who identified four maxims of conversation that describe the elements of successful conversation.

How to Be a Better Conversationalist: Are Your Conversations Cooperative? Read More »

What is Compassion? Five Ways to Become More Compassionate

There is a lot of anecdotal evidence to suggest that living a life filled with positive emotions can have a positive physiological effect on our bodies. Like most people, I enjoy hearing stories that reinforce my pre-conceived notions about how the world is. I also recognize that anecdotes are great stories, but they’re lousy science and can often lead to poor decision-making.

What is Compassion? Five Ways to Become More Compassionate Read More »

Scroll to Top