Defying the Odds: The Tenacity of Starcia Ague

Motivational Stories and Speeches: I want to share a story from the new edition of The Compassionate Geek about a woman who defied the odds and is re-making herself into a great model of tenacity, perseverance, and compassion. I first heard about Starcia Ague in a story on KUOW-FM here in Seattle. Starcia’s mother kicked …

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Starcia Ague Photograph

Call Center Articles: Humor in the Danger Zone: When Jokes Interfere with Our Job

Client insights and service tips: We don’t normally associate humor with a danger zone. In fact, I think lots of humor is key to living a fulfilling life. When my family gets together, we laugh, giggle, chortle, and guffaw like crazy people and we love it! So, are there times when humor is dangerous? Absolutely. …

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Humor in customer service

Get the Ugly Out: How to Deal with Negativity in Your Life

Leadership Developments: I have a friend who’s dealing with some really ugly stuff in her life. We all know people in that situation and many of us have found ourselves dealing with ugly stuff from time-to-time. There’s certainly no denying that there’s ugly, bad stuff in the world. I think we have a responsibility to …

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Ugly Stuff
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