Month: September 2014

How to Say “No” to a Client (Includes Video)

Play

At one point in a past business relationship, I learned a painful lesson about how to say no to a potential client. I had committed to the customer to present a training seminar without realizing the true nature of the training the customer wanted. When I realized what they really wanted, I realized that it […]

How to Say “No” to a Client (Includes Video) Read More »

People Skills Training and The IT Competence/Charisma Model (Includes Video)

Play

People skills training is an often overlooked part of building a successful IT team. For success in a career in IT, as we’ve discussed in other blog posts, podcasts, and videos, two separate and distinct skill sets are required. Obviously, you must have outstanding technical skills, especially related to the product(s) you support. For the

People Skills Training and The IT Competence/Charisma Model (Includes Video) Read More »

Is Arrogance Killing Your Career?

Play

Some people in the IT industry have a reputation for being arrogant and difficult to work with. Arrogance is the belief that you’re better than other people and it leads to cynicism and condescending behavior. Arrogance can undermine relationships and even lead to job loss. I was leading a customer service seminar at a large

Is Arrogance Killing Your Career? Read More »

Scroll to Top