Four Simple Life-Changing Books every IT Person Should Read

Have you ever had something you’ve heard or read change your life? In my seminars and workshops on customer service and communication for IT staff, I often talk about four books that changed my life. These are certainly not the only life changing books. They’re just four books, among many, that have made a difference …

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Unaware or Don’t Care: Bad Either Way

I recently heard a story about someone in an organization who had gotten in an argument with one of his co-workers. He tried to walk away so he could calm down and avoid a heated argument, but the co-worker followed him and tried to keep the argument going. The first person then explained that he …

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From the NFL to IT: Coach Carroll’s Three Rules (Teambuilding)

Are there similarities between a career in IT and playing for the National Football League? American football coach Pete Carroll has won both professional and collegiate championships. In his book Win Forever: Live, Work, and Play Like a Champion, Coach Carroll writes about his directives known as the Three Rules. They are: Always Protect the …

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Compassion Test: What Would I Do?

Earlier this fall, an assisted living home in California was shut down by its owners leaving many of its elderly residents with nowhere to go. The staff members left when they learned they weren’t being paid, except for the cook, Maurice Rowland, and the janitor, Miguel Alvarez. Rowland and Alvarez decided on their own to …

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A Compassion Test
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