Authenticity: An Interview with Jennifer Yost, MA and LMHC

For this week’s blogpost and podcast, I’m interviewing Jennifer Yost, noted psychotherapist on the subject of authenticity, especially as it relates to the workplace and the IT help desk. I hope you enjoy it! Learn more about Jennifer’s work at www.integratehealing.com. For More Ideas on How to Improve Communication and Customer Service Skills Bring my …

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authenticity

How to be Authentic in Your Authenticity

We hear a lot of people talking about authenticity. Certainly, authenticity as a form of honesty is a desirable trait, but when someone talks about authenticity, what do they mean? Dictionary.com defines authentic as “not false or copied; genuine; real or reliable; trustworthy”. Like many other words, authentic has become a fad word and, as …

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authenticity at work and in customer service

A New Year, The Same You and Me (Self-Improvement)

For the last few weeks, you and I’ve been assaulted by the usual flood of ads saying things like, “A New Year, A New You” and similar cliche statements which we’ve heard every late December and early January throughout our lives. But wait, what if I’m happy with the old me? Oh sure, I’m a …

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