How to Change Perceptions of Your IT Department

Are perceptions reality? The ways in which our customers, end-users, and co-workers perceive us is certainly their reality. Since our relationships with each of those groups of people can affect our career success, our personal and professional reality is affected by their perceptions. I recently received an email from a client asking for some ways …

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change perceptions

Emotional Intelligence Interview with George A. Harris, Ph.D.

George A. Harris, Ph.D. is a well-known psychologist and author. I interviewed him this week on the subject of emotional intelligence. Transcript Don Crawley (00:00): Welcome to the Compassionate Geek podcast and videocast for IT professionals who are interested in improving their customer service and communication skills. My name is Don Crawley and today I’m …

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emotional intelligence

The Five Principles of IT Customer Service

In last week’s blog post, I talked about the most critical customer service skill for IT career success. There are an additional four critical skills you must learn for IT career success. These skills are the Five Principles of IT Customer Service. They will, when mastered, allow you to positively influence your career, the people …

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IT career success
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