IT’s Role Within an Organization

The functional perspective of sociology says that each part of society contributes to the stability and operation of society as a whole. The organization where you work is much the same. Each department contributes to the success or otherwise of the entire organization. Within an organization, you could find a sales and marketing department, an …

IT’s Role Within an Organization Read More »

The Same Human Relations Concepts Apply

How to Communicate Successfully Using Email

Email is often the most commonly used form of communication for support professionals. Email is a one-dimensional form of communication which, although efficient, fails to account for human emotions as a vital component of communication. (Other forms of written communication including texting, instant messaging, and even old-fashioned paper letter writing suffer from the same limitation.) …

How to Communicate Successfully Using Email Read More »

The Compassionate Geek Newsletter

8 Ways to Show You Care

In working with end users, customers, and technical support staff, the most common phrases I hear relate to how much a support person cares or doesn’t care. The simple act of caring about your fellow human being is the starting point for providing great customer service. If you truly care about your fellow humans, the …

8 Ways to Show You Care Read More »

how to show you care

Five Keys to Becoming a Compassionate Geek

Let’s define compassion and geek. Compassion is seeing others who are hurting and finding ways to help. Geek is a term of pride referring to a computer expert. The path to success as a compassionate geek is really the same as the path to success as a human. Here are five keys to help ensure …

Five Keys to Becoming a Compassionate Geek Read More »

Steps to learning customer service
Scroll to Top