Complain Effectively Without Being a Jerk

Although in IT jobs, many of us frequently are on the receiving end of complaints, sometimes we’re the ones who need to complain. Perhaps there’s a problem with a server or some networking gear or perhaps there’s a problem with a co-worker. Regardless, there are right ways and wrong ways to complain. Here are some important …

Complain Effectively Without Being a Jerk Read More »

How to Complain Effectively

Empathy for a Frustrated Customer or End User, Even When You Can’t Relate

The use of empathy is a common theme throughout much of my writing and speaking. Our ability to empathize with our brothers and sisters of the human race allows us to connect with one another, to see the world through the other person’s eyes, and to try to understand their experience. Of course, it’s not …

Empathy for a Frustrated Customer or End User, Even When You Can’t Relate Read More »

How to Show Empathy When You Can't Relate
Scroll to Top