Treating Guests (and Customers) Like God

My wife, Janet, and I were honored recently to be able to spend a short time in the country of India. While there, we were deeply moved by the gracious hospitality of the people we encountered. Three different hosts explained to us a Sanskrit verse, which is “Atithi Devo Bhava.” Atithi Devo Bhava is taken …

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customers

Listening Skills as a Critical Part of IT Customer Service

I’m in the midst of a plumbing project. You probably know that most plumbing projects require three trips to the hardware store. I’m on my first trip. I’m holding a part which I’m trying to install to show the clerk what I’m trying to do. A second clerk walks up right in the middle of …

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