Condescension Karma

Have you ever referred to the ID-10-T error? How about the PICNIC error? Or, the PEBCAK error? If you’re not familiar with them, ID-10-T spelled out looks like the word idiot. PICNIC is an acronym for “Problem in chair, not in computer.” and PEBCAK is an acronym for “Problem exists between chair and keyboard.” Many …

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condescension karma and IT customer service

Techniques for Successfully Hiring and Managing Technical Staff

My friend Paul Senness is an internationally recognized speaker and trainer on management and leadership. He’s also one of the most thoughtful people I’ve ever known. I asked Paul to let me interview him on how to successfully hire and manage technical staff. How to Hire In the IT world, there seems to be a …

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hiring and managing technical staff

IT Careers: How to Start and Build Your IT Career

People who want to enter the IT field or those who are just entering it often ask me about the best way to get started in IT or how to build their IT career. In this post, I’ll outline some ideas for a basic plan. Start with IT Career Certification Start by pursuing a basic certification such …

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IT career
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