Month: July 2016

Anger Management Techniques: 10 Tips to Help You Keep Your Cool When Everyone Around You is Really Hot (Includes Video)

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Those of us who work in IT, especially in technical support, often have to deal with people who are losing their cool. Maybe a printer failed at the worst time, maybe the network went down right in the middle of an important project, maybe a computer blue-screened right in the middle of a client demonstration. […]

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Successful Communication Techniques for Technical People: Interview with Lisa Voso

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Don Crawley: My guest today is Lisa Voso of Voso Impact, Inc. a communications and speech coaching firm. She works with executives and professional speakers on their communication skills including both their speech performance and their content development. She holds a master’s degree in communications and a law degree. She has participated in national speech

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