5 Ways to Handle a Chatty Customer

We’ve all been there. Maybe it was with a customer, a friend, a colleague, or even a stranger. Whomever it was, they were talking your ear off! What’s the best way to handle a chatty customer or any overly talkative person? One of the problems is that we are often told, as part of customer …

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How a Receptionist at One Company Torpedoed Job Applicants at Another Company

When I was a manager, one of my best friends’ daughters was a receptionist at a competing company. Whenever I was thinking about hiring someone, I’d always check with her to see if that person had also applied for a job at her company and, if so, how they had treated her when they came …

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