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a blog by Don R. Crawley

Don Crawley, IT Customer Service Speaker

Bringing humanity into the world of technology

CALL: (206) 988-5858

Subscribe to the Compassionate Geek Newsletter today!

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2016/2017 WINNNER of the Max Dixon Award for Eloquence in Public Speaking

January 2017  Articles

A New Year, The Same You and Me (Self-Improvement)

By  |  January 7, 2015 7:54 am

For the last few weeks, you and I’ve been assaulted by the usual flood of ads saying things like, “A New Year, A New You” and similar cliche statements which we’ve heard every late December and early January throughout our lives. But wait, what if I’m happy with the old me? Oh sure, I’m a …

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authenticity at work and in customer service

How to be Authentic in Your Authenticity

By  |  January 14, 2015 8:15 am

We hear a lot of people talking about authenticity. Certainly, authenticity as a form of honesty is a desirable trait, but when someone talks about authenticity, what do they mean? Dictionary.com defines authentic as “not false or copied; genuine; real or reliable; trustworthy”. Like many other words, authentic has become a fad word and, as …

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authenticity

Authenticity: An Interview with Jennifer Yost, MA and LMHC

By  |  January 21, 2015 12:31 pm

For this week’s blogpost and podcast, I’m interviewing Jennifer Yost, noted psychotherapist on the subject of authenticity, especially as it relates to the workplace and the IT help desk. I hope you enjoy it! Learn more about Jennifer’s work at www.integratehealing.com. For More Ideas on How to Improve Communication and Customer Service Skills Bring my …

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listening for IT customer service

Listening Skills as a Critical Part of IT Customer Service

By  |  January 6, 2016 5:55 am

I’m in the midst of a plumbing project. You probably know that most plumbing projects require three trips to the hardware store. I’m on my first trip. I’m holding a part which I’m trying to install to show the clerk what I’m trying to do. A second clerk walks up right in the middle of …

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customers

Treating Guests (and Customers) Like God

By  |  January 20, 2016 3:38 pm

My wife, Janet, and I were honored recently to be able to spend a short time in the country of India. While there, we were deeply moved by the gracious hospitality of the people we encountered. Three different hosts explained to us a Sanskrit verse, which is “Atithi Devo Bhava.” Atithi Devo Bhava is taken …

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customer focus

Customer Focus: It’s Not About Technology, It’s About People

By  |  January 5, 2017 5:55 am

I recently submitted a question through a pre-sales form on a company’s website. I asked them to contrast their product with a competitor’s product. The response I received was too long and didn’t answer my question. It was a canned response that pretended to be a personal response. There was no customer focus. They went on …

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