Month: July 2017

The Dangers of Jargon

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A common complaint among end users is that we, in IT, use technical jargon when explaining problems. It’s similar to your doctor using lots of medical jargon. It may be accurate, but unless you understand the jargon, it’s a waste of time. It can even come across as condescending. Of course, different people have different […]

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The Importance of Following Up on a Hall Conference

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Most of us have had hall conferences at work. You know, that time when you see someone in the hallway at work and discuss a project or maybe some upcoming workplace changes. We chat for a few minutes and then go about our business. Then, maybe a week later, the other person takes some action

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