The Real Problem with Customer Service Systems

The real problem with customer service is that many systems are designed by people who apparently don’t ever use them. I’ve stayed at many hotels during my career as a professional speaker. In some of them, I wondered if the managers of the hotels had ever tried spending the night in one of the rooms. …

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customer service systems

5 Keys to Successful Conflict Resolution

Here’s an obvious statement: Conflict is a fact of life, especially at work. Our challenge is in deciding how best to deal with conflict. You have to deal with it, even if your choice is to avoid it. Conflict resolution involves negotiating skills, empathy, listening, compassion, and treating all parties with dignity and respect. Successful …

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conflict resolution

Simple Self-Improvement Steps to Being Even Better Than You Already Are

You and I may have never met, but I know something about you. I know that you’re committed to self-improvement, otherwise you wouldn’t be reading this blog post. Sometimes, the process of self-improvement can seem overwhelming. You know, “Should I take up yoga? Learn a new language? Start an exercise regimen? Learn to play an …

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self-improvement
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