Month: October 2017

A Hierarchy of IT Needs

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Maybe you’re familiar with Maslow’s hierarchy of needs, in which psychologist Abraham Maslow theorized that human motivation is driven by the need to fulfill our needs at each of five layers. The first, or bottom, layer concerns our physiological needs such as air, food, water, clothing, and shelter, to name a few. The remaining layers […]

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How to Handle a Customer Support Chat Session

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You know how sometimes you’re receiving technical support in a customer support chat session and the rep tries to make small talk at the start of the session? Maybe they ask how you’re doing or how your day is going. Is it just me, or does that make you crazy, too? It’s Different in a

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