How to Mentor and Help a Struggling Team Member

If you’re an IT manager or supervisor, you’ve probably had to mentor or help a struggling team member at one time or another. Our success as a leader is driven, in part, by our ability to help struggling team members become productive team members. Here are five keys to successfully counseling lower performing team members: …

How to Mentor and Help a Struggling Team Member Read More »

mentoring

Confirm Resolution Before Closing a Ticket

Have you ever asked for tech support, received a response which didn’t solve your problem, and then heard nothing else from the tech support person? Maybe a tech support person came to your desk to fix an issue, but two days later the issue hadn’t gone away. The tech support person didn’t confirm resolution before …

Confirm Resolution Before Closing a Ticket Read More »

confirm resolution
Scroll to Top