Month: November 2018

How to Hire High-Performing Tech Employees

Play

People who hire tech people tell me over and over again how hard it is to find the best people. No doubt, in the current competitive job market, that hiring is a challenging process, especially for critical tech positions. You’ve got to create just the right combination of pay, benefits, work environment, and company culture. […]

How to Hire High-Performing Tech Employees Read More »

Principle #3: Empathy

Play

The Third of the 5 Principles is the principle of customer empathy. Empathy is the ability to put yourself in the other person’s position, to imagine what they’re going through, to try to feel what they’re feeling. Of course, there are times where you simply can’t put yourself in the other person’s position and, contrary

Principle #3: Empathy Read More »

Scroll to Top