How to Choose a Communication Style

Communication is the process of one person sending a message and another person receiving and understanding it. Your communication style helps determine whether the receiver understands the message you intended. That puts the burden of responsibility for communication on you, as the sender. When you are responsible for communicating an idea, a policy, new procedures, …

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communication style

How to Handle a Really Angry Person

It happens every now and then. One of our customers gets really angry or a co-worker loses his or her temper. Our ability to successfully handle a really angry person is something that can make us into heroes in the workplace. It’s important to think long-term when dealing with anger. Think about how what you …

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emotional intelligence techniques angry person
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