Month: July 2019

Proactive Customer Service Examples (Includes Video)

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My wife Janet needed a new rearview mirror for her car. We called the dealership to see about getting one. (You can probably imagine where this is going!) It was exorbitantly expensive. Even Stephen, the parts guy, was shocked when he found out how much it cost! He suggested that look into getting a used […]

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Customer Care: 8 Ways to Show You Care (Includes Video)

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In IT customer service, sometimes we fix the technical issue, but our customers still don’t think we care. Here are eight simple ways to show customer care. 1: Be on time. If you’ve ever said the words, “I’m sorry I’m late. The traffic was terrible.” or words to that effect, you were making an excuse

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Collaboration in Work (Includes Video)

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Do all the parts of your business work together like a well-oiled machine? If you don’t work in business, how about your school, government, church, or non-profit? Does your workplace provide a good environment for collaboration in work? Any organization is comprised of many parts. Think about your workplace. It’s probably made up of various

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