Six Ways to be Sincere

https://media.blubrry.com/compassionategeek/p/www.doncrawley.com/podcasts/20190828_sincere.mp3Podcast: Play in new window | DownloadSubscribe Now Apple Podcasts | Android | Google Podcasts | Stitcher | RSSA viewer on my YouTube channel recently asked how to be sincere. Good question! Here are six ways to be sincere. #1: Be genuine. That means that you say what you mean and mean what you say …

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how to be sincere

Is Customer Service Training a Worthwhile Investment for IT?

Customer experience is a vital part of building a strong client base. A great experience will strengthen customer loyalty and satisfaction. It also has the potential to increase word of mouth sales, referrals, and positive reviews. One way to strengthen your company’s customer experience is by training your employees on your company’s processes, values, and …

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Is Customer Service Training a Worthwhile Investment for IT?

Why Things Go Wrong with Customers

https://media.blubrry.com/compassionategeek/p/www.doncrawley.com/podcasts/20190814_WhyThingsGoWrong.mp3Podcast: Play in new window | DownloadSubscribe Now Apple Podcasts | Android | Google Podcasts | Stitcher | RSSSometimes, when we’re working on customer service support or even helping a colleague, things seem to go off track unexpectedly. Of course, when you’re dealing with other people, you will occasionally get a surprise reaction! Here are …

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5 Customer Service Tips Your IT Employees Need to Learn

The IT services market is growing faster every day making competition fierce. Companies that survive are focused on one thing: customer service experience. From the moment a customer engages with your company they are making decisions about how they feel about doing business with you. Customers are comparing service from your team and your competition. …

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5 customer service tips your it employees need to learn

Why Customer Service Training is Important for IT Professionals (An End User’s Lament)

It was a Friday afternoon, I was working hard to knock out the last few to-do’s before the weekend when “it” happened. My cursor suddenly became the spinning wheel of death. It wouldn’t click, wouldn’t let me close anything, it just spun. Instant panic struck me, I had been working on a massive report for …

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Why Customer Service Training is Important for IT Professionals
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