Month: September 2019

How to Lose a Customer in 10 Minutes (Includes Video)

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Here’s how to lose a customer quickly! Hint: It’s about bad decisions by the customer service rep and business owner. It’s easy to avoid! I recently changed health insurance plans. My neighborhood pharmacy is covered by my new plan. I like to support local businesses and I know the owner of the shop, so I […]

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IT Customer Service: Improving Your Team’s Mindset

Technology has become an integral part of every facet of our culture and with the rising need for skilled support, the IT industry has taken off in ways that were unimaginable just a few years ago. IT customer service has become an industry in its own right, with large-scale operations replacing in-house teams, and customers

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Good Customer Service: 5 Simple Tips to Improve it Now

If you want to improve customer service in your IT department; tailor-made training is the best way to accomplish this. You don’t have to wait for your comprehensive training plan to be implemented to significantly improve your customers’ experience with IT. Coaching your team to prioritize seemingly small aspects of their interpersonal interactions makes a

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Poor Customer Service Examples: Missing Appointments and Not Doing Your Homework (Includes Video)

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This is a story about poor customer service. The salesperson left a voice message to tell me his assistant had given me inaccurate information and he wanted to correct what I’d been told about their service. He also sent an email, so I replied to his email with a time when I could talk. I

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6 of the Best Customer Service Qualities of IT Professionals

IT professionals may think they’re in the tech industry, but the reality is that they’re actually in the service industry. IT jobs are really about helping end-users do their jobs more productively, efficiently, and creatively. No matter their specific technical role, your IT workers are using their specialized skills in service to another employee, customer,

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