15 Customer Service Skills Every IT Team Should Have

The field of IT is multifaceted, making it complex. The training is detailed and rigorous. Despite endless hours of training and numerous professional certifications, many who enter the industry find that they struggle with service skills. The reason? Their technical education lacked effective training in customer service, which is integral to any successful career in …

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15 customer service skills every it team should have

How to Be a Better Listener (Three Types of Listening)

One of the most common reasons companies ask me to speak to their teams is to help them improve their listening skills. In order to help team members improve their listening skills, I explain that there are three different types of listening, each of which requires different techniques to be effective. Here are the three …

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how to be a better listener
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