How to Manage Your Personal Stress When the Whole World is Upside Down

Stress, when untreated, can kill you. It can cause heart attacks, strokes, a compromised immune system, diabetes, and obesity. Stress can cause headaches, fatigue, sleep problems, anxiety, irritability, and anger. It can undermine relationships (personal and professional), and it can bring on depression. Many of your end-users, clients, and coworkers are feeling stress right now. …

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A Look at the Onboarding Process for Customer Service Training

You understand that customer service training is important for IT professionals, but you can’t simply send your team to training and expect them to appreciate its value. Onboarding is a critical part of the process and helps your employees buy into the concept that customer service skills are necessary to succeed in their IT positions. …

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A Look at the Onboarding Process for Customer Service Training

Customer Service Like Amazon

Making Customer Experience Difficult For the past four months, I’ve gotten my prescriptions filled at Walgreens. I set everything up online and they mailed them to me as needed. One of my prescriptions ran out and the new package hadn’t arrived yet, so I tried to use the chat feature on the Walgreens website. After …

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