Listening well is one of the greatest gifts we can give our fellow humans, yet most of us do a lousy job of listening. While the other person is talking, we’re fidgeting with a smartphone, thinking about what we want to say, looking over the speaker’s shoulder, or lost in our own thoughts. In this breakout session, you’ll learn how to improve your listening skills.

How to Be a Better Listener: The Fine Art of Listening Well

Listening well matters. A common complaint about customer service reps is that they don't listen. Your ability to listen well will earn respect and allow you to solve problems faster.

In this fast-paced breakout session, you will learn:

  • 10 tips to improve you listening skills immediately
  • The five levels of listening
  • The most common mistake people make as listeners
  • How to be a good listener when you're not really interested
  • Why listening matters

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.

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