I can help.
I’m a lifetime geek and technologist who uses stories, audience involvement, and multimedia, along with logic and reason to help technical people embrace the importance of mastering people skills. I’m also a member of the National Speakers Association and hold the CSP (Certified Speaking Professional) credential, held by fewer than 12% of speakers internationally.
I break down IT customer service into five principles and build the training around them. I walk your audience through each of the five principles and help them understand how to implement the principles in their daily work and personal lives. I’m a tech guy who understands the importance of people skills in careers, business, and life.