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Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

CALL: (206) 988-5858

Past clients say it best …


“Don is absolutely fantastic to work with for speaking engagements. His message is right on point, he understands and identifies with his audience. He takes concepts that are easy to understand but hard to implement and gives the audience practical tips and tools to help them make changes. His audience leaves the room with actionable information that will help them improve all of their customer relationships.

From a logistics stand point, he couldn’t make it any easier. He asks for what he wants and then coordinates well to make it all work seamlessly within the boundaries of options available. He was fantastic pre and post event with support, promotion, and engagement.”

Lisa Person, Director
Member Communities

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“Don spoke at one of our partner conferences, Automation Nation. The audience was primarily IT solution provider technicians, managers and business owners. His message was right on target for our attendees. The audience was completely enthralled during his speech and his message has resonated well after the event came to an end. I still have partners come up and talk with me about the “Compassionate Geek” and share how much Don’s message meant to them. Don is an amazing speaker and author; and on top of that, he is a delightful person to work with. This makes me think he definitely practices what he preaches. If you are looking to share a message that brings humanity into the world of technology and looking to work with a consummate professional who brings joy to your event, look no further. Don is an amazing contributor to our partner community and his message is timeless!”

—Amy Hodge, Senior Director
Community at ConnectWise


“Thanks for exceeding our expectations. I enjoyed not only the message but the style in which it was delivered. You are a real Pro!”

—Don F. Lowe, Chief Executive Officer
Franchise Services, Inc.
Mission Viejo, CA


“In today’s hi-tech world, there are few people who “get it” when it comes to fully understanding the large disconnect between users of technology and service providers. Don is one of the few. Don was invited to speak at our company’s annual meeting of healthcare IT CIOs. All of our attendees are challenged daily with providing services and support to a hospital staff that ranges from admission registrars to physicians. Don did an amazing job in a short amount of time explaining and providing real world examples of how to engage IT employees and bridge the gap with their customers. Our attendees were attentive and appreciative of Don’s message. Many commented afterwards that they plan to implement the principles of Don’s message. I highly recommend Don and his book for any company who provides technology!”

—Hershell Foster
InfoPartners, Inc.
Nashville, TN

DISC Conference

“Don Crawley was a keynote speaker at our annual conference recently where he spoke to us about using compassion in our daily jobs as I.T. Professionals. The take-away lessons were invaluable. His thought provoking testimonies, suggestions and advice given during his presentation were eye opening, even though I thought going in that I knew how to show compassion to my “customers” when providing technology support. I would highly recommend Don to anyone seeking this type of instruction. Not only was the presentation highly received by our membership, but working with Don in the planning stages of the conference was a breeze. He is a very kind and compassionate (geek) human being!”

—Roni Argetsinger, Technology Manager
Diocese of Des Moines

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About the Keynote

Energize and empower your IT staff to amaze customers, end users, and workplace colleagues in this entertaining and transformative keynote address. Don will introduce the five principles of compassionate customer service with interactive exercises, personal stories, and anecdotes. Participants will then learn roadblocks that get in the way and powerful tools for success. This fast-paced, results-oriented keynote is designed specifically for today’s technical professional.

Keynote length: Typically 20 to 60 minutes, depending on your needs. The length can be customized to meet your needs and schedule.

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About the Speaker

Don R. Crawley, CSPTM is a seasoned, professional speaker who has appeared before audiences in all 50 United States, Canada, Great Britain, Scotland, Ireland, Australia, India, and the Sultanate of Oman. He is also the author of The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service, as well as the Accidental Administrator book series. He is a member of the National Speakers Association and Toastmasters, International. Don is also President and Chief Technologist at soundtraining.net, the Seattle-based provider of learning resources for IT professionals.

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