The Customer Service Secrets of Successful IT Pros

How to Master IT Customer Service

Eight Online Training Sections

  • Section 1:
    The 5 Principles of IT Customer Service Success
  • Section 2:
    Practical Emotional Intelligence
  • Section 3:
    What To Do When The Customer Isn’t Right
  • Section 4:
    The Art of Listening Well
  • Section 5:
    Making Sure They Know You Care
  • Section 6:
    Communicating Through Email, Text, and Chat
  • Section 7:
    How To Say No Without Alienating The Customer
  • Section 8:
    Stress Management For IT Professionals

Review the complete outline, including all units at this link.

Preview the course outline

($299)   Register for online training

Each section contains multiple lessons to break up the learning into easily digestible chunks. There are 110 lessons total. Click here to review the course outline and description.

Mixed Media

The training includes lecture, reading, actors demonstrating concepts (both good and bad), thought exercises, quizzes, and a final exam.


Q: How long is the training available? Can a learner return to later to review a unit or a section?
A: The training is available for up to three years from the date of registration, so yes, you will be able to return to it a year later.

Q: Is there an admin panel to track learner progress?
A: Yes, an admin panel is available for customers who purchase group enrollments.

Q: How long does each section take to complete?
A: The training is a combination of watching videos and reading, and each section contains a different amount of content, so it’s difficult to say exactly how long it will take. Depending on the individual, the entire training can be completed in 3 to 4 hours. Some people may take longer, especially if they follow the links within each unit for more information.

Q: Are there discounts for multiple enrollments?
A: Yes. Please complete the form on the right to request information about enterprise pricing.

Certificate of Completion

When you complete the course, you’ll receive a certificate of completion, which is good for three years. You can download your certificate and store it on your computer or a flash drive. You can also print it to show to your employer as proof of your commitment to self-improvement.

What’s The Cost?

The cost is $299 for a single learner.

($299)   Register for online training

Enterprise Discounts

Enrolling multiple learners? Contact us for details on enterprise pricing. Use the form below, call +1 (206) 988-5858, or email

Request Info About Online Group Training

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