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IT Customer Service and Compassion

Bringing humanity into the world of technology

CALL: (206) 988-5858

Customer Service Online Training

Eight Online Training Sections

  • Section 1:
    The 5 Principles of IT Customer Service Success
  • Section 2:
    Practical Emotional Intelligence
  • Section 3:
    What To Do When The Customer Isn’t Right
  • Section 4:
    The Art of Listening Well
  • Section 5:
    Making Sure They Know You Care
  • Section 6:
    Communicating Through Email, Text, and Chat
  • Section 7:
    How To Say No Without Alienating The Customer
  • Section 8:
    Stress Management For IT Professionals

Review the complete outline, including all units and samples at this link.

Preview the course outline and free sample units

($299)   Register for online training

Each section contains multiple units to break up the learning into easily digestible chunks. There are 110 units total. Click here to review the course outline and description.

Mixed Media

The training includes lecture, reading, actors demonstrating concepts (both good and bad), thought exercises, quizzes, and a final exam.


Q: How long is the training available? Can a learner return to later to review a unit or a section?
A: The training is available for up to three years from the date of registration, so yes, you will be able to return to it a year later.

Q: Is there an admin panel to track learner progress?
A: Yes, an admin panel is available for customers who purchase their own managed portal.

Q: How long does each section take to complete?
A: The training is a combination of watching videos and reading, and each section contains a different amount of content, so it’s difficult to say exactly how long it will take. Depending on the individual, the entire training can be completed in 3 to 4 hours. Some people may take longer, especially if they follow the links within each unit for more information.

Q: Are there discounts for multiple enrollments?
A: Yes. Please complete the form on the right to request information about enterprise pricing.

Online Training Mobile App

My training platform (TalentLMS) includes a mobile app, available for both Android and iPhone, so you can take the training with you, even when you’re traveling. You can download it from the App Store or the Google Play Store or download it here for your smart phone.

Download the App

Certificate of Completion

When you complete the course, you’ll receive a certificate of completion, which is good for three years. You can download your certificate and store it on your computer or a flash drive. You can also print it to show to your employer as proof of your commitment to self-improvement.

What’s The Cost?

The cost is $299 for a single learner.

($299)   Register for online training

Enterprise Discounts

Enrolling multiple learners? Contact us for details on enterprise pricing. Use the form below, call +1 (206) 988-5858, or email info@doncrawley.com.

Request Info About Online Group Training