Bringing Humanity Into the World of Technology

Award-Winning IT Customer Service Speaker and Author

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

Author of 8 books for IT pros, including...

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

The 5 Principles of IT Customer Service Success

Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide

The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)

The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)

Recent Blog Posts

4 quadrants of time management

Prime Time Management

By Don Crawley | June 25, 2020

The 4 Quadrants of Urgency and Importance How is your time management? Are you spending your time on activities that …

Prime Time Management Read More »

How to Be a Better Listener

By Cristina Ordonez | June 17, 2020

Learn 5 techniques you can use right away to be a better listener in this new infographic. It’s More Than …

How to Be a Better Listener Read More »

good impressions

Technicians Checklist for Customer Support

By Don Crawley | June 10, 2020

This technicians checklist is for anyone who responds to service tickets and requests. It’s also for anyone who deals with …

Technicians Checklist for Customer Support Read More »

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.

Scroll to Top