Bringing Humanity Into the World of Technology
Award-Winning IT Customer Service Speaker and Author
Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
The 5 Principles of IT Customer Service Success
Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide
The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)
The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)
Recent Blog Posts
When Clients Bypass Customer Support Systems
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Bypassing Customer Support Systems We build customer support systems to take excellent care of our customers, but some clients just …
How to Handle an Angry or Abusive Customer
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For most of us, dealing with an angry or abusive customer is upsetting, even nerve-wracking. Still, sometimes it happens. When …
How to Deal with Inappropriate Behavior
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Two years ago, I had to deal with inappropriate behavior toward me by a colleague in my professional association. I …
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.