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Tips and techniques that are perfect for IT pros because they work.
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Tips and techniques that are perfect for IT pros because they work.
Statement on Racism, Sexism, and Violence
I stand for equality and have no tolerance for hurtful language or behavior.
Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
Recent Blog Posts
How to Handle an Angry or Abusive Customer
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For most of us, dealing with an angry or abusive customer is upsetting, even nerve-wracking. Still, sometimes it happens. When …
How to Deal with Inappropriate Behavior
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Two years ago, I had to deal with inappropriate behavior toward me by a colleague in my professional association. I …
Inspiration and Perseverance in a Time of COVID
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Are you bombarded with promotions for webinars telling you how to deal with these crazy times? Yeah, me too. I …
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.