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Statement on Racism, Sexism, and Violence

I stand for equality and have no tolerance for hurtful language or behavior.

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

The Compassionate Geek Blog Recent Posts

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How to Manage Your Personal Stress When the Whole World is Upside Down

By Don Crawley | March 18, 2020

Stress, when untreated, can kill you. It can cause heart attacks, strokes, a compromised immune system, diabetes, and obesity. Stress …

How to Manage Your Personal Stress When the Whole World is Upside Down Read More »

A Look at the Onboarding Process for Customer Service Training

A Look at the Onboarding Process for Customer Service Training

By Don Crawley | March 12, 2020

You understand that customer service training is important for IT professionals, but you can’t simply send your team to training …

A Look at the Onboarding Process for Customer Service Training Read More »

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Customer Service Like Amazon

By Don Crawley | March 4, 2020

Making Customer Experience Difficult For the past four months, I’ve gotten my prescriptions filled at Walgreens. I set everything up …

Customer Service Like Amazon Read More »

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.

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