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I stand for equality and have no tolerance for hurtful language or behavior.

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

The Compassionate Geek Blog Recent Posts

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Customer Service Like Amazon

By Don Crawley | March 4, 2020

Making Customer Experience Difficult For the past four months, I’ve gotten my prescriptions filled at Walgreens. I set everything up …

Customer Service Like Amazon Read More »

How to be a good listener

The Fine Art of Listening Well

By Don Crawley | February 19, 2020

Listening Well It’s 1970, I’m sixteen years old and in love with radio broadcasting. I even got a summer job …

The Fine Art of Listening Well Read More »


5 Ways to Improve Your Customer Service Listening Skills

By Don Crawley | February 13, 2020

You already know that listening is one of the most important customer service skills, but it’s far more complex than …

5 Ways to Improve Your Customer Service Listening Skills Read More »

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.

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