Bringing Humanity Into the World of Technology

Award-Winning IT Customer Service Speaker and Author

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

Author of 8 books for IT pros, including...

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

The 5 Principles of IT Customer Service Success

Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide

The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)

The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)

Recent Blog Posts

new employee orientation

New Employee Orientation Process for Onboarding IT Teams

By Don Crawley | March 12, 2020

You understand that customer service training is important for new employee orientation for IT professionals, but you can’t simply send …

New Employee Orientation Process for Onboarding IT Teams Read More »

confirm resolution

Customer Care Like Amazon

By Don Crawley | March 4, 2020

Making Customer Experience Difficult For the past four months, I’ve gotten my prescriptions filled at Walgreens. I set everything up …

Customer Care Like Amazon Read More »

How to be a good listener

Active Listening Skills: The Fine Art of Listening Well

By Don Crawley | February 19, 2020

Listening Well It’s 1970, I’m sixteen years old and in love with radio broadcasting. I even got a summer job …

Active Listening Skills: The Fine Art of Listening Well Read More »

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.

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