Podcast with tips and techniques perfect for IT pros because they’re helpful.

Improving Emotional Intelligence for Great Relationships The Compassionate Geek

In a breakout session on improving emotional intelligence at IT Nation Explore, an attendee commented, “You say to avoid saying things like, ‘You make me so happy’ or ‘you make me so angry’ because it gives power to the other person. Yet, you also say to be assertive and tell the other person that their … Improving Emotional Intelligence for Great Relationships Read More » The post Improving Emotional Intelligence for Great Relationships appeared first on Don R. Crawley, CSP, DTM.
  1. Improving Emotional Intelligence for Great Relationships
  2. Prime Time Management
  3. Technicians Checklist for Customer Support
  4. When a Client Wants to Bypass Customer Support Systems
  5. How to Handle an Angry or Abusive Customer
  6. How to Deal with Inappropriate Behavior
  7. Ingenuity and Perseverance in a Time of COVID
  8. Your Life Matters
  9. How to Manage Your Personal Stress When the Whole World is Upside Down
  10. Customer Service Like Amazon
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