The Compassionate Geek: Mastering Customer Service for I.T. Professionals
A real-world, plain-language how-to guide for delivering amazing customer service to end-users.
Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips and real-world techniques, The Compassionate Geek is a quick read with equally fast results.