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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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A few minutes ago, the dog started barking like crazy which usually means someone’s at the front door or a package has been delivered. I went running upstairs to see what it was and discovered it was theĀ first shipment of my new book The 5 Principles of IT Customer Service Success. I started to open it, but then thought I’d video the moment to share it with you. Here’s the video.

This is a very small book (you can read it in one sitting) and it covers the five principles of deep technical competence, compassion, empathy, good listening skills, and the importance of treating people with dignity and respect, regardless of how you might feel about a particular person. One of my clients described this work as “bringing humanity into the world of technology”, which I love! We, in IT, often get a bad rap about our people skills. Most of us care deeply about providing great customer service to the people we serve, so this little book is all about how to show our customers, end users, colleagues, and everyone around us that we really do care about them and their ability to do their jobs.

I’d love for you to have a copy of the book.

The book is available now in Kindle and paperback editions on Amazon. If you love it, please remember to leave a review.

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