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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "anger"

Anger Management

How to Deal with an Angry Customer or End-User

By  |  May 6, 2013 3:34 pm

Whether we work on the help desk or in some other customer service capacity, or even if we don’t work in customer service at all, we sometimes have to deal with people who are angry. I’ve created a customer service training video based on this blog post and the rest of the post is just below the video.


Unaware or Don’t Care: Bad Either Way

By  |  December 17, 2014 7:30 am

I recently heard a story about someone in an organization who had gotten in an argument with one of his co-workers. He tried to walk away so he could calm down and avoid a heated argument, but the co-worker followed him and tried to keep the argument going. The first person then explained that he …


Overcoming Obstacles

By  |  July 2, 2015 6:55 am

I want to tell you about two average people who overcame unbelievable challenges to lead happy and fulfilling lives. Myeong Hee’s Story In the summer of 2013, I met Myeong Hee, a woman who escaped from North Korea. Her father was killed for the food he was trying to bring to his family and her …


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