Going Too Far with Authenticity

Is it possible to be too authentic? In the last two blog posts and podcasts, we’ve talked about the importance of authenticity, the importance of being real. Authenticity has become another popular buzzword in today’s business world and even in society in general. The idea of being authentic in relationships, both business and personal, is …

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authenticity at work and in customer service

Genuine Relationships and Authenticity: An Interview with Jennifer Yost, MA and LMHC

Do you have genuine relationships at work? What’s the line between being authentic and being rude? For this week’s blogpost and podcast, I’m interviewing Jennifer Yost, noted psychotherapist on the subject of genuine relationships and authenticity, especially as it relates to the workplace and the IT help desk. I hope you enjoy it! Learn more …

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genuine relationships

How to be Authentic in Your Authenticity

We hear a lot of people talking about authenticity. Certainly, authenticity as a form of honesty is a desirable trait, but when someone talks about authenticity, what do they mean? Dictionary.com defines authentic as “not false or copied; genuine; real or reliable; trustworthy”. Like many other words, authentic has become a fad word and, as …

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authenticity at work and in customer service

Authentic Communication: Being Real with Your Words

In my customer service workshops and speeches, I often talk about the importance of being authentic, of being real. Here’s a real-life story about Nick Sarillo, a Chicago-area pizza restauranteur who saved his business with a very humble and equally authentic email to his customers. http://www.chicagobusiness.com/article/20120315/BLOGS06/120319853/suburban-chicago-restaurateurs-unusual-plea-to-customers-pays-dividends Even if you’re not particularly interested in business, it’s a short read with a simple message about being authentic in our dealings with our fellow humans. It’s refreshing, especially considering that his bank and his PR team discouraged him from doing what, in his gut, he knew was the right thing to do.

being authentic in customer service
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