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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "authenticity"

authenticity at work and in customer service

How to be Authentic in Your Authenticity

By  |  January 14, 2015 8:15 am

We hear a lot of people talking about authenticity. Certainly, authenticity as a form of honesty is a desirable trait, but when someone talks about authenticity, what do they mean? Dictionary.com defines authentic as “not false or copied; genuine; real or reliable; trustworthy”. Like many other words, authentic has become a fad word and, as …



Authenticity: An Interview with Jennifer Yost, MA and LMHC

By  |  January 21, 2015 12:31 pm

For this week’s blogpost and podcast, I’m interviewing Jennifer Yost, noted psychotherapist on the subject of authenticity, especially as it relates to the workplace and the IT help desk. I hope you enjoy it! Learn more about Jennifer’s work at www.integratehealing.com. For More Ideas on How to Improve Communication and Customer Service Skills Bring my …


authenticity at work and in customer service

Going Too Far with Authenticity

By  |  February 11, 2015 5:46 pm

Is it possible to be too authentic? In the last two blog posts and podcasts, we’ve talked about the importance of authenticity, the importance of being real. Authenticity has become another popular buzzword in today’s business world and even in society in general. The idea of being authentic in relationships, both business and personal, is …


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