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a blog by Don R. Crawley

Keynote Speaker on
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Articles tagged  "authority figures"

Authority figures

11 Tips for Dealing with Authority Figures in IT Customer Service

By  |  December 7, 2016 5:55 am

As IT people, we work with people in nearly every part of an organization. That means we may have to support and work with people in positions of great authority such as police officers, executives, physicians, or attorneys. Sometimes, that can be uncomfortable or even intimidating. Many of the actions to use when dealing with …

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