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a blog by Don R. Crawley

Keynote Speaker on
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Articles tagged  "book club"

IT Customer Service Reading Recommendations

By  |  February 16, 2016 11:12 am

Many times, clients ask me for recommendations on how to keep the training evergreen. They invite me to visit their location to give a talk or training on IT customer service and they want to continue the momentum started with my visit. Start a Customer Service Book Club I frequently recommend they start a book …


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