Understanding the Business in Addition to the Technology

http://media.blubrry.com/compassionategeek/p/www.doncrawley.com/podcasts/business_and_technology.mp3Podcast: Play in new window | DownloadSubscribe Now Apple Podcasts | Android | Google Podcasts | Stitcher | RSSIn last week’s blog post, we discussed the importance of understanding the business processes within the organizations where we work. As IT professionals, we are responsible for supporting successful communication and collaboration between the people in our …

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business people working with technology

10 Ways to be a Better Listener: Customer Service Training 101

When our work involves serving others, it’s important for us to be good listeners. Being a good listener can be difficult at times. I’ve created a video to accompany this blog post with the ten tips to help us all become better listeners, whether at work with our customers, end-users, and colleagues or at home with our spouse, children, and friends.

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