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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "Business"

10 Ways to be a Better Listener: Customer Service Training 101

By  |  March 27, 2013 10:17 pm

When our work involves serving others, it’s important for us to be good listeners. Being a good listener can be difficult at times. I’ve created a video to accompany this blog post with the ten tips to help us all become better listeners, whether at work with our customers, end-users, and colleagues or at home with our spouse, children, and friends.


business people working with technology

Understanding the Business in Addition to the Technology

By  |  June 3, 2015 6:55 am

In last week’s blog post, we discussed the importance of understanding the business processes within the organizations where we work. As IT professionals, we are responsible for supporting successful communication and collaboration between the people in our workplace. We are responsible for helping our sisters and brothers in every department work together more creatively, effectively, …


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