8 Ways to Show You Care

http://media.blubrry.com/compassionategeek/p/www.doncrawley.com/podcasts/8_ways_to_show_you_care.mp3Podcast: Play in new window | DownloadSubscribe Now Apple Podcasts | Android | Google Podcasts | Stitcher | RSSIn working with end users, customers, and technical support staff, the most common phrases I hear relate to how much a support person cares or doesn’t care. The simple act of caring about your fellow human being …

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how to show you care

Unaware or Don’t Care: Bad Either Way

http://media.blubrry.com/compassionategeek/p/www.doncrawley.com/podcasts/unaware_dont_care.mp3Podcast: Play in new window | DownloadSubscribe Now Apple Podcasts | Android | Google Podcasts | Stitcher | RSSI recently heard a story about someone in an organization who had gotten in an argument with one of his co-workers. He tried to walk away so he could calm down and avoid a heated argument, but …

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But, I Didn’t Think I Was Being Rude! (Why Your Customers Might Think You’re Rude When You’re Not)

I recently had a conversation with a client who told me he sometimes hears complaints from his end-users that he’s being rude. He told me that he didn’t feel like he was being rude at all.

I doubt he was being rude, but I suspect he maintains a “strictly-business” demeanor around the office. I’ve noticed in our email exchanges and phone calls that his responses to me are terse and strictly-business with no trace of humanness. He’s really beyond formal, in that his emails don’t even include a greeting (“Hi Don” or “Dear Don”), a complimentary close (“Kind regards” or “Sincerely”), or even an email signature. I noticed in our phone conversations that he didn’t initiate any sort of attempt to connect with me as one person to another. Of course, I’m seen as a vendor and sometimes treated differently from, say, co-workers. Still, I wonder if a clue to his problem with end-users might be found in the way he interacted with me.

Five Ways to Become More Compassionate

There is a lot of anecdotal evidence to suggest that living a life filled with positive emotions can have a positive physiological effect on our bodies. Like most people, I enjoy hearing stories that reinforce my pre-conceived notions about how the world is. I also recognize that anecdotes are great stories, but they’re lousy science and can often lead to poor decision-making.

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