×
×

Request Information About Customer Service Training for Your I.T. Staff




×
Subscribe to the Compassionate Geek Newsletter today!

a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

CALL: (206) 988-5858

Articles tagged  "cisco"

How to Keep the Training Evergreen

By  |  April 8, 2012 9:54 pm

One of the biggest challenges in training is moving the new ideas and concepts from sensory memory into short-term memory and, ultimately, into long-term memory. This process is also known as keeping it “evergreen”.

It’s not easy, but it can be done with effective followup techniques. Here are some ideas you can implement to get the most value from your training dollars and reinforce the ideas I’ve shared with your staff. Even if I haven’t been fortunate enough to work directly with your staff, you can still make use of these tools to help develop yourself and your IT staff.

READ ARTICLE

Certifications

Why Certify? Is IT Certification Truly Valuable?

By  |  June 28, 2013 2:40 pm

In our business of IT, we hear a lot of talk about certification, both good and bad. The proponents of certification extol its benefits, including job advancement and more money. Detractors say technical certifications are not based on real world scenarios and only measure an individual’s test-taking ability. In my experience, many of the certification proponents are training companies, book publishers, or vendors who stand to reap financial gain from certification. Conversely, many of the certification detractors are people who don’t hold certifications. It’s easy to get a bit cynical on both sides of the certification question.

READ ARTICLE


Search by Tags/topics:

Customer Service Training