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a blog by Don R. Crawley

Keynote Speaker on
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Articles tagged  "communicate"


Communicate or Die!: The Importance of Communication in Customer Service

By  |  June 7, 2017 7:00 am

In a recent survey of customer service complaints, one of the top complaints was issues not being resolved the first time. We can all relate to that. The problem, of course, is that sometimes an issue takes time to resolve, especially IT issues. Sometimes, due to the complexity of the systems we work with, multiple …


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