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a blog by Don R. Crawley

Keynote Speaker on
IT Customer Service and Compassion

Bringing humanity into the world of technology

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Articles tagged  "communication"

How to Understand and Use Communication Models

By  |  March 27, 2019 7:00 am

Communication is the process of one person sending a message and another person receiving and understanding it. Communication occurs only when the receiver understands the message the sender intended. That puts the burden of responsibility for communication on the sender. When you are responsible for communicating an idea, a policy, new procedures, or anything else, …

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